We either avoid to engage in crucial conversations or we do so hyper-emotionally and in violent ways.

The authors say that the two most common destructive patterns relating to crucial relationships are silence and violence. It’s because our emotions take over and our pre-cortex, the region that makes us humans basically, shuts off.Īnd we end up behaving like animals exactly when behaving like human beings is most important. The author says the irony is that the more important the conversations, the more poorly we handle them. In great companies crucial conversations take place and problems are never swept under the rag.Ĭhapter 1: What’s A Crucial Conversation?Ī crucial conversation has three ingredients: What differentiates great companies from good ones, they say, is how they manage crucial conversations. The author says that very often when you found yourself stuck it’s because of a crucial conversation that you are not having or are not having well. ? SUPPORT BESTBOOKBITS BY CLICKING THE LINKS BELOW

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